Terms and Conditions

1. Service Description

Purple Now Flights provides flight booking assistance and travel consultation services exclusively via telephone. Our comprehensive services include:

• New flight reservations and bookings
• Flight changes, modifications, and rebooking
• Cancellations and refund assistance
• Seat upgrades and cabin class changes
• Travel consultation and expert advice
• 24/7 customer support and emergency assistance

2. Service Limitations and Disclaimers

Please understand the following important limitations of our services:

• All services are provided via phone consultation only
• We act as intermediaries between customers and airlines
• Final booking confirmation depends on airline availability and policies
• Flight prices are subject to change until booking is confirmed and paid
• Service fees and charges will be clearly disclosed before booking
• We cannot guarantee specific flight availability or pricing

3. Booking and Payment Terms

When you make a booking through our service, the following terms apply:

• Payment is required at the time of booking confirmation
• All prices include applicable taxes and fees unless otherwise stated
• You authorize us to charge your payment method for the total amount
• Service fees are clearly disclosed and are non-refundable unless otherwise stated
• Credit card processing is handled through secure, PCI-compliant systems
• Payment disputes must be reported within 60 days of the transaction

4. Cancellation and Refund Policy

Cancellation and refund terms are subject to multiple factors:

• Individual airline policies and fare rules take precedence
• Timing of cancellation request affects refund eligibility
• Type of ticket purchased (refundable vs. non-refundable) determines options
• Our service fees may apply to processing cancellations and refunds
• Refund processing times vary by airline and payment method
• We will assist in maximizing refund recovery within airline policies

5. Customer Responsibilities

As a customer using our services, you are responsible for:

• Providing accurate personal and travel information
• Reviewing all booking details carefully before confirmation
• Maintaining valid travel documents (passport, visa, ID, etc.)
• Arriving at the airport with sufficient time for check-in and security
• Complying with all airline and government travel requirements
• Notifying us immediately of any changes to contact information
• Understanding and accepting airline terms and conditions

6. Limitation of Liability

Purple Now Flights' liability is limited as follows:

• We are not liable for airline schedule changes, delays, or cancellations
• We are not responsible for missed flights, connections, or travel disruptions
• Our maximum liability is limited to the service fees paid to us
• We are not liable for consequential, indirect, or punitive damages
• Force majeure events (weather, natural disasters, etc.) are beyond our control
• Third-party service provider issues are not our responsibility

7. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Please review our Privacy Policy for detailed information about how we collect, use, store, and protect your personal data. By using our services, you consent to our privacy practices as outlined in our Privacy Policy.

8. Communication and Contact

Our primary method of service delivery and communication is via telephone:

• By using our services, you consent to receive calls related to your bookings
• We may record calls for quality assurance and training purposes
• You agree to provide accurate contact information
• Email communications are supplementary to phone service
• Important booking information will be confirmed via multiple channels

9. Dispute Resolution

Any disputes arising from our services will be resolved through:

• Good faith negotiation as the first step in dispute resolution
• Binding arbitration if direct negotiation fails to resolve the issue
• Arbitration conducted under applicable federal and state laws
• Disputes limited to individual claims (no class action proceedings)
• Arbitration location determined by applicable legal jurisdiction

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after modifications constitutes acceptance of the updated terms. We recommend reviewing these terms periodically for any changes.

11. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with applicable federal and state laws. Any legal proceedings will be conducted in the appropriate jurisdiction as determined by applicable law and venue requirements.

12. Severability and Entire Agreement

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable. These terms, together with our Privacy Policy, constitute the entire agreement between you and Purple Now Flights regarding the use of our services.

13. Contact Information

For questions about these Terms and Conditions or any aspect of our services, please contact us:

• Phone: +1 (888) 654-4352
• Email: contact@purplenowflights.online
• Available 24/7 for customer service and support